Heartship

SMS program

Program name: Heartship. Operated by Big Sky Little Acorn, LLC, 780 W FM 1626, #1057, Manchaca, TX 78652.

FieldValue
Program nameHeartship
BrandBig Sky Little Acorn, LLC
Use caseAccount notification, two-factor sign-in code, and customer care
AudienceAccount holders and invited partners in the United States
Supporthelp@heartship.app
Websiteheartship.app

What the program does

Heartship is a daily check-in for two people in a relationship. The program sends a 6-digit sign-in code, an invite message to a partner, an account notification about the trial or the subscription, and a daily reminder to log the day. No promotional message goes out on this program.

How a person opts in

A person types a mobile number on the purchase form at heartship.app/buy and checks the consent box under the field. The box is never checked in advance. Nothing on the form fills the number automatically, and the purchase completes without a number.

An invited partner enters a mobile number and checks the same box on the invite acceptance screen.

Consent text on the form

By entering your mobile number and checking this box you agree to receive sign-in codes, invite messages, and account notifications from Heartship by text message. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. See our Privacy Policy and Terms.

The Heartship signup form with the mobile number field and the consent checkbox under it
The signup form. The mobile number field carries the consent box and the disclosure text.

Message types and samples

Sign-in codeYour Heartship code is 481920. It expires in 10 minutes. @heartship.app #CODE
InviteCory invited you to Heartship. Open https://heartship.app/i/ab12cd to accept. Reply STOP to stop.
Account notificationHeartship: your 7-day trial started today. Manage billing at https://heartship.app/account. Reply STOP to stop.
Daily reminderHeartship: today is not logged yet. Open https://heartship.app to log the day. Reply STOP to stop.
HELP replyHeartship account alerts. Help: help@heartship.app. Msg&data rates may apply. Reply STOP to stop.
STOP replyHeartship: you are unsubscribed and will get no more messages. Reply START to resume.

Message frequency

Message frequency varies. A sign-in code goes out only after a person requests one, at most 3 in 15 minutes across text and email. An invite goes out once, with one resend at the sender's request. A daily reminder goes out at most once a day, and only for a person whose text channel is on. That channel is off for a person who left the mobile field blank. For a person who typed a number and ticked the box, it turns on once a 6-digit code sent to that number checks out, and settings switches it off again at any time.

Message and data rates

Message and data rates may apply. Carriers are not liable for a delayed or an undelivered message.

How to stop

Reply STOP to any Heartship message. One confirmation follows and no further message goes to that number. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT all work. Reply START to begin again. A person can also switch the text channel off in the app settings.

How to get help

Reply HELP to any Heartship message. The reply carries the program name and the support address. Write to help@heartship.app for anything the reply does not answer.

Privacy

We do not share, sell, or provide your mobile phone number or your messaging consent data to third parties or affiliates for marketing or promotional purposes. Twilio delivers the messages and runs the line-type lookup. The privacy policy holds the rest.